General FAQs

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Who is WaferSeals.com?

WaferSeals.com is a division of Brimar Industries, Inc.

Mailing Address

Brimar Industries, Inc.
WaferSeals.com
64 Outwater Lane
Garfield, NJ 07026

Hours of Operation

9:00 AM – 5:00 PM Eastern
Monday – Friday

Phone Numbers

Toll Free Phone: 800-274-6271
Toll Free Fax: 800-279-6897

Local Phone: 973-340-7889
Local Fax: 973-340-7809

Email Contact

sales@waferseals.com

Office Location

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Customer Pickup Location

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Why should I order from WaferSeals.com?

We’re the experts, not just another e-commerce site; you can select from a wide selection of wafer seals. WaferSeals.com employs the latest technologies on our website and throughout our manufacturing process.

We’re not distributors selling only the most popular products. We’re manufacturers specializing in quality wafer seals, with a commitment to offering the largest selection at the lowest possible prices.

How do I contact customer service?

WaferSeals.com has a knowledgeable team of customer service representatives that can be reached by clicking “Chat Live” at the top of the site to obtain immediate help or by calling us toll free at 800-274-6271 (973-340-7889). Our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM Eastern.

Can I get help from a real person?

Yes. Our customer service team is not a call center; you can speak to the same person each time you call. If they can’t answer your question, they are backed up by managers with combined experience of over 75 years.

Does WaferSeals.com make other products?

If you don’t find the exact product you require, we’ll be happy to quote on your exact item. We pride ourselves in providing solutions, not just products.

Can I get a sample of a product?

We’re happy to offer free sample rolls to direct mail service providers and other large organizations with the machinery and capacity to utilize our products at a sufficient volume. Fill out the Sample Request form to get started.

Individuals or organizations with lower capacities are welcome to purchase and return products subject to the terms of our return policy.

Will I receive an invoice in the mail?

Not automatically. A printable receipt is available at the end of the checkout process. This receipt contains all information about your order.

If you would like an invoice mailed, please request it when you place your order in the special instructions field.

How can I request an invoice in the mail?

If you would like an invoice mailed, please request it when you place your order in the special instructions field.

After the fact, you can call customer service toll free at 800-274-6271 and request a copy to be faxed or mailed.

How can I get a W-9 from WaferSeals.com?

Does WaferSeals.com charge sales tax?

WaferSeals.com collects sales tax where required by law. Sales tax is automatically calculated for orders shipping within the United States during checkout. Learn more by reading our Sales Tax help page.

What should I do if I am tax-exempt?

During checkout, you will be given the opportunity to indicate that your order is tax-exempt. If you tell us your order is tax-exempt, you will be responsible for sending us your tax exemption certificate via email (salestax@waferseals.com) or fax (800-279-6897) after you place your order. We’ll deduct sales tax from your order after verifying your tax exemption certificate.

You must provide your certificate within two business days; failing to do so will cause sales tax to be charged to your payment method.

We are unable to remove sales tax from invoices after your order has shipped.

Learn more by reading our Sales Tax help page.

Is there an order minimum for online purchases?

There is no minimum order for online purchases.

How do I know WaferSeals.com received my order?

When you check out and place your order, you will receive an order confirmation via email within a few minutes.

Some email servers block emails from unknown servers. If you do not receive an order confirmation email, please check your junk, spam, deleted folder(s), or quarantine list.

On occasion, a credit card will not be approved for a variety of reasons. In those situations, you can either call us toll free 800-274-6271 (973-340-7889) or we’ll contact you when your order is reviewed for release into our system.

How do I change an order I submitted to WaferSeals.com online?

Because orders are processed immediately, we are unable to accommodate order changes or cancellations; erroneously ordered items must be returned after delivery.

What do I do if I ordered the wrong items?

Contact our customer service team to resolve the problem. You can reach us toll free at 800-274-6271 (973-340-7889), by email at sales@waferseals.com, or via live chat. Our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM Eastern.

What do I do if WaferSeals.com sent the wrong items?

Contact our customer service team to resolve the problem. You can reach us toll free at 800-274-6271 (973-340-7889), by email at sales@waferseals.com, or via live chat. Our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM Eastern.