General FAQs

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Who is WaferSeals.com?

WaferSeals.com is a division of Brimar Industries, Inc. This e-commerce site launched in 2011 and replaces the 2008 version with enhanced graphics, functionality, and interactivity. Check it out; you’ll like it.

Our Address

Mailing Address

Brimar Industries, Inc.
WaferSeals.com
Garfield, NJ 07026

Customer Pickup Address

64 Outwater Lane
Garfield, NJ 07026

Hours of Operation

9am - 5pm Eastern
Monday - Friday

Phone Numbers

Toll Free Phone: 800-274-6271
Toll Free Fax: 800-279-6897

Local Phone: 973-340-7889
Local Fax: 973-340-7809

Email Contact

sales@waferseals.com

Why should I order from WaferSeals.com?

We’re the experts, not just another e-commerce site; you can select from several of stock products. WaferSeals.com employs the latest technologies on our web site and throughout our manufacturing process.

We’re not distributors selling just the most popular products. We’re manufacturers specializing in quality wafer seals, with a commitment to offer the best selection of products at the best possible price.

Can I get help from a live person?

Yes, WaferSeals.com has a knowledgeable team of customer service people that can be reached by clicking on the Live Support Button on the header, to obtain immediate help or by calling us toll free at 800-274-6271 between the hours of 9:00 am to 5:00 pm EST. This is not a call center; you can speak to the same person each time you call. If they can't answer your question they are backed up by managers with combined 30 years of experience.

Does WaferSeals.com make other products?

Yes, we do!
If you don’t find the exact product you require we’d be happy to quote on your exact item.

We pride ourselves in providing solutions, not just products.

Terms & Conditions

The use of this web site is governed by WaferSeals.com’s Terms & Conditions. Click on the following link to review our Terms & Conditions.

Will I receive an invoice in the mail?

Not automatically. A printable receipt is available at the end of the checkout process. This receipt contains all information about your order. If you would like an invoice mailed, please request it when you place your order in the special instructions field.

How can I get an invoice mailed to me?

If you would like an invoice mailed please request it when you place your order in the special instructions field. After the fact, you can call customer service toll free at 800-274-6271 and request a copy to be faxed or mailed.

How can I get a W-9 from WaferSeals.com?

Click on this link: W-9 Form or the link at the bottom of the page.

Does WaferSeals.com charge sales tax?

WaferSeals.com collects sales tax in New Jersey. Sales tax is automatically added on to your order during checkout for all orders shipping to New Jersey.

If you have a tax exempt certificate, select “tax exempt” when checking out to ensure that tax is removed from your order total, then scan and email your tax exempt certificate to sales@brimar.com or fax it to 800-279-6897 within 24 hours. Your order will not ship until we have received your certificate.

My organization is tax exempt, what information do I need to send?

Scan and email your tax exempt certificate (exempt use, resale, exempt organization, or direct payment) to sales@brimar.com or fax it to 800-279-6897 within 24 hours. Your order will not ship until we have received your certificate. Only New Jersey customers need to send exempt certificates. WaferSeals.com does not collect sales tax in any other state. The web site will not add sales tax unless you ship to an address in New Jersey.

Is there an order minimum for online purchases?

There is no minimum order for online purchases.

How do I know WaferSeals.com received my order?

When you check out and place your order, you will receive an order confirmation via e-mail within a few minutes. On occasion, a credit card will not be approved for a variety of reasons. In those situations, you can either call us toll free 800-274-6271 or we'll contact you when your order is reviewed for release into our system.

How do I change an order I submitted to WaferSeals.com online?

Because orders are processed immediately, we are unable to accommodate order changes or cancellations; erroneously ordered items must be returned after delivery.

What do I do if WaferSeals.com sent the wrong items?

Contact Customer Service by phone toll free at 800-274-6271, by e-mail at sales@waferseals.com or live support; between the hours of 9:00 am to 5:00 pm EST to resolve the problem.